Congratulations to Robert Barone and the sales team at D&R Boatworld for receiving several national dealer awards in 2022.
Robalo Boats honored D&R Boatworld as “top dealer” for 2022, as well as earning Robalo’s prestigious Customer Service Index (CSI) award. “Robalo Boats is committed to continuously improving the customer experience at our dealerships around the world,” the Georgia-based boat builder said in a statement, adding “The CSI process is an essential tool that provides real-time feedback to help us identify areas for innovation and improvement.”
The official statement from Robalo Boats also acknowledged D&R Boatworld’s team efforts towards providing outstanding service to new and existing customers. “We certainly recognize and appreciate the efforts your dealership team has taken to continue giving customers an excellent experience,” the statement said, adding “it is evident in the surveys returned with details of how dealerships have risen to the occasion to take great care of our mutual customers during challenging times.”
According to Robalo Boats, 2022 marked an unprecedented time for boat dealers, with over 35% of the buyers being first-time boat buyers now entering the marine industry. “Studies have shown the dealer/customer relationship makes all the difference in converting these buyers into lifelong boaters,” Robalo said.
Additionally, Barone said that his team at D&R Boatworld was also recognized as the number four Crownline dealer out of 125 dealers in North America, while earning Finseeker’s number one award for 2022. The honor was made official to a select group of 150 Crownline dealers throughout award the world at the company’s dealer meeting in Tampa, FL in early December.
“D&R Boatworld Green Brook and Brick, NJ continues to demonstrate this philosophy of providing complete customer satisfaction and sales, by doing so, continues to be recognized throughout the marine industry as a benchmark by which others are measured” said Kevin Riem, VP/GM of Crownline and Finseeker Boats.
Founded by Dominic Barone in 1956, D&R Boatworld remains a family business with two New Jersey locations, in Green Brook and Brick Township, offering brands like Ranger Pontoons, Finseeker, Crownline, Robalo and Steigercraft. For more information visit dnrboatworld.com.